Question 1

What is SwimSafer 2.0?

Accepted Answer

SwimSafer2.0 is Singapore's national swimming programme. It is recognised by Sport Singapore (SportSG) and Ministry of Education (MOE). It is also widely recognised in Singapore as a benchmark for swimming.

Question 2

Is there a revision before the assessment?

Accepted Answer

Revision is usually done by the respective coaches before sending the candidates to the assessments

Should you require revision before the assessment, you can write in to us at swimsafer@assessment.com.sg. We will advise accordingly based on your requirement.

Question 3

Who can register for the SwimSafer assessment?

Accepted Answer

Our SwimSafer assessments are primarily intended for students who are currently learning under our affliated schools and instructors.
All registrations are subject to internal review. Submission of the registration form does not guarantee a slot, and we reserve the right to approve or decline registrations at our discretion.
Students must meet the readiness criteria for the level they are attempting, based on SwimSafer assessment standards.

Question 4

Why is submission of registration subject to review?

Accepted Answer

This is to ensure the integrity of the SwimSafer assessment process, all registrations are subject to internal review.
We will verify that candidates meet the necessary readiness standards, are affiliated with eligible swim schools or instructors, and are registered appropriately for their intended level.
Our goal is to maintain a high standard of fairness, safety, and compliance with SwimSafer assessment expectations. We reserve the right to approve or decline registrations based on these consideration

Question 5

What happens if the weather is bad?

Accepted Answer

During Initial Assessment
The assessment will be halted while waiting for the weather to clear during the hour of assessment. If the weather remains bad, the assessment will be postponed to another day. Our administrator will arrange the make up session with you separately.

During Make Up Assessment
We only provide make session for the initial assessment, If the weather is bad on the make up date, we apologise that the assessment will have to be cancelled. No refund will be given.

Question 6

What are the fees for the assessments?

Accepted Answer

Please refer to the respective bookings for the fees.

Question 7

What does the fee include?

Accepted Answer

The fee includes the following:
A 1hr15min session of assessment with the assessor. 
A complimentary make-up assessment if the assessment is cancelled due to bad weather.
Administrative and technical support, including:
CAMS account creation (if selected)
Secure Singpass-linked registration for accurate data entry
Slot tagging and acknowledgment in the CAMS portal
Result submission and certificate coordination
Insurance coverage:
Up to $1,000 for assessment-related injury
Up to $10,000 for accidental death
A dedicated support team to assist with:
Booking issues
System-related queries
General SwimSafer assessment coordination

This ensures every candidate receives full end-to-end support and peace of mind throughout the assessment process.

Question 8

Will there be a refund if the candidate is ill on assessment day?

Accepted Answer

Please send us your Medical certificate for the day, we will be able to assist you from there.  We are reachable at  swimsafer@assessment.com.sg.

Question 9

What happens if I am unable to attend the assessment after I register for it?

Accepted Answer

We allow changes to the assessment dates up to 25 days before the assessment.
If you decide to cancel the session, there will be a admin fee of $15.

If the assessment date is less than 15 days , we apologise that we are unable to do a refund or rescheduling as prior arrangement would have been made for the bookings. However, we understand there may are many reasons for such a case, please contact us at swimsafer@assessment.com.sg to speak to us.

Question 10

What should I do if I register wrongly?

Accepted Answer

Please register for the correct assessment as there may be an admin fee of SGD$15 imposed for transfer of revision/assessment or refund. 
 
Write to us @ swimsafer@assessment.com.sg, we will be able to advise from there.

Question 11

How will I be informed of upcoming assessments?

Accepted Answer

We will notify upcoming assessments and other updates via our blog. 
Subscribe to our website and you will be able to receive notifications on every post we make.

Question 12

I did not receive a confirmation email after registration

Accepted Answer

All successful registration should receive a confirmation email from us. If you did not receive any confirmation with us, please write in to us at swimsafer@assessment.com.sg to check if your registration is successful.

Question 13

How do I create a CAMS account?

Accepted Answer

Instructions on creating the account can be found on our website:
https://www.assessment.com.sg/swimsafer/cams

Alternatively, select for TAC to create the account for you during registration.

Question 14

What is the Retry Guarantee?

Accepted Answer

An optional $40 add-on during registration.

If your child does not pass the assessment, the re-registration admin fee will be waived for the retry.
Note: The Retry Guarantee is only valid if selected at the time of registration.

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