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SwimSafer 2.0 is Singapore’s national water safety programme. It develops swimming proficiency, water survival skills and water safety knowledge through a structured progression of stages.Candidates may undergo an assessment to demonstrate that they have achieved the required competencies for their respective SwimSafer stage.

Our SwimSafer assessments are primarily intended for candidates who are currently training with our affiliated swim schools, instructors, and authorised partners.A valid registration code is required to submit a booking. The code will normally be provided by the candidate’s swim school, instructor, or partner.If you do not have a registration code but would like to enquire about an assessment, please contact us at [email protected] and our team will advise you on the available options.Candidates should be adequately prepared and meet the competency requirements of the SwimSafer stage they are attempting.All registrations are subject to review. Submission of a registration does not guarantee acceptance or an assessment slot.

Registrations are reviewed to help ensure that candidates are appropriately prepared, registered for the correct stage and supported by an eligible swim school or instructor.This helps us maintain a fair, safe and properly coordinated assessment process.If we require additional information before confirming your registration, our team will contact you.

Revision and preparation should normally be conducted by the candidate’s own swimming coach before the assessment.If you require additional preparation or a revision session, please contact us at [email protected]. We can advise you on available options based on your requirements.

Submission of the registration form is the first step and does not immediately confirm an assessment slot.Our team will review your registration and may require you to complete additional steps, such as setting up or linking your CAMS account.Once the necessary requirements have been completed and your assessment slot is confirmed, you will receive the relevant confirmation and assessment information.

Please check your spam or junk folder first.If you still cannot find a confirmation email, contact us at [email protected] so that we can check the status of your registration.Please do not assume that an assessment slot has been confirmed unless you have received confirmation from us.

Available assessment dates will be published through our official booking and communication channels.Candidates registering through a swim school or instructor may also receive available dates directly from their coach or service provider.Please refer to the latest information provided at the point of registration, as assessment availability may change.

Assessment fees vary depending on the assessment option and services selected.Please refer to the relevant registration or booking page for the current fee before submitting your registration.Any optional services or add-ons will be clearly stated during registration.

Your fee covers the assessment service as well as the administrative and coordination support provided by The Assessment Centre.Depending on the service selected, this may include:A scheduled SwimSafer assessment with an assessorRegistration and assessment administrationCAMS account assistance, where applicableCoordination of candidate details and assessment slotsSupport for CAMS-related administrative mattersResult and certification coordinationA replacement assessment arrangement where an initial assessment cannot proceed due to adverse weather, subject to our weather policyAssessment-related insurance coverage of up to S$1,000 for injury and S$10,000 for accidental deathOur team also provides support throughout the assessment process for booking and administrative queries.

Safety takes priority.If weather conditions become unsuitable during the scheduled assessment period, the assessment may be temporarily suspended while waiting for conditions to improve.If the assessment cannot proceed, a replacement assessment date will be arranged.The complimentary replacement applies to an assessment affected by weather on the initial assessment date.If the replacement assessment is also unable to proceed because of adverse weather, the assessment may be cancelled and another complimentary replacement or refund will not be provided.

If you are unable to attend your assessment, please contact us as early as possible.Requests to change your assessment date must be made at least 25 days before the scheduled assessment date. Changes requested within 25 days of the assessment may not be accepted.Once registration has been submitted and processed, all fees are non-refundable, including if the candidate is unable to attend the assessment.For exceptional circumstances, please contact us at [email protected] and our team will review the situation accordingly.

If the candidate is unable to attend due to illness, please contact us as soon as possible and provide a valid medical certificate covering the assessment date.Our team will review the circumstances and advise you on the available arrangements.A medical certificate does not automatically guarantee a refund or replacement assessment.

Please contact us as soon as possible at [email protected] on the type of error and the status of the booking, you may be required to submit a new registration.Administrative fees may apply where a booking needs to be cancelled, transferred or reprocessed.Do not submit multiple registrations unless instructed to do so by our team.

Candidates should ensure that the correct SwimSafer stage is selected before submitting their registration.Once the assessment registration has been processed, the assessment stage cannot normally be changed.If the wrong stage was selected, please contact us. A separate registration for the correct stage may be required.

You may create your CAMS account by following the instructions in our CAMS Guide Centre.Where the option is available during registration, you may also request for The Assessment Centre to assist with account creation.Candidates who already have an existing CAMS account should use their existing account rather than creating a duplicate account.

Tagging The Assessment Centre allows us to coordinate the candidate’s assessment booking and the required CAMS processes associated with the assessment.If the account is not tagged correctly, we may be unable to complete the booking or assessment coordination.For step-by-step instructions, please refer to our How to Register for SwimSafer CAMS Account guide.

No.The Assessment Centre (TAC) provides assessment administration, booking coordination and candidate support.SAQ manages the SwimSafer certification and CAMS framework.Some matters therefore require action within the SAQ/CAMS system and are not directly controlled by TAC.However, if you are unsure who to contact, you may contact us first and we will advise you on the appropriate next step.

Not passing an assessment simply means that the required competencies for that stage were not demonstrated during that assessment.Candidates should work with their swimming coach to improve the areas identified before attempting another assessment.You may register for another SwimSafer assessment when you are ready.Candidates who purchased the Retry Guarantee during their original registration may be eligible for the applicable retry benefit.

The Retry Guarantee is an optional S$40 add-on that may be purchased during registration.If the candidate does not pass the assessment, the applicable re-registration administrative fee will be waived for the retry, subject to the Retry Guarantee terms.The Retry Guarantee must be selected at the time of the original registration and cannot be purchased after the assessment result is known.

Assessment results and certification are processed through the SwimSafer/CAMS system.The Assessment Centre will complete the necessary assessment administration, but the availability of official records or certificates may depend on processing within the relevant SwimSafer system.Please ensure that all required steps, including any applicable theory components, have been completed.If you believe your result or certificate has been outstanding for an unusual period, contact us and we can help check the status.

Where required for your SwimSafer stage, candidates must complete the applicable online theory component in addition to the practical assessment requirements.Completion of the practical assessment alone may therefore not complete the full certification process.Please follow the instructions provided for your assessment and complete the theory requirement within the applicable validity period.